Independence Day
So, us Yanks are just celebrating the anniversary of our independence from the tyranny of colonialism. Sorry to my friends in the UK – I truly don’t raise this to rub salt in the wounds. Just pretend I am talking about bonfire night. We have different ways of observing the celebration around the country. Mine typically involve being on a boat and concluding the day with a pyrotechnical display over the harbor. I try to be an observer of the fireworks while in the boat, rather than a target, but sometimes we get a little too close due to our enthusiasm.
While we take this opportunity once a year to mark our independence, I can’t help but to also focus on the things to which we remain dependent. My car comes to mind with gas going out of control. I still have not achieved independence from the airlines, which deserves its own revolution. My PDA has become a source of dependence that is a new development.
And then there is CRM. What is your dependence there? Could you do without your forecast? How about that new lead management process? How are things when the system crashes – feeling dependent? While I really would like independence from OPEC, some dependencies might be a sign of success.
If your CRM program is running well and you now recognize that you could not live without it; that is probably a good thing. If you feel that you are a hostage to the tyranny of a bad system; that is a bad thing. So, I guess the question is, would you celebrate with fireworks if you could free yourself from your CRM system or would you celebrate because of the success of your dependence?
Thank you to all, past and present, who have contributed to achieving the freedoms we enjoy.
